These are all genuine messages from our customers.

Got any feedback you want to leave us?

Email it to comments@korg.co.uk

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-----Original Message-----
From: MARK
Sent: 15 February 2006 22:01
Subject: Re: OASYS re-authorization

Many thanks, V1.1 now installed. Not sure why my pc wouldn't burn the reauth disk - hope it will do any future stuff without problems but absolutely great to know all of us UK Oasys owners have top class support from all of
you at Korg UK

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From: Peter
Sent: Tue 31/01/2006 15:24
Subject: Korg service Department

Dear korg,

In a previous life, I was a performer in various bands and am pleased to enjoy playing the keyboard as a continuing hobby. Latterly, I have been on the road with a couple of UK artists (Dave Kelly and Christine Collister) doing the rounds of Arts Centres and music clubs.

I am saying all this as the proud owner of a couple of X5D keyboards which I find provide a good compromise between audio quality and physical lightness (a major criteria for aging piano players with back problems.) I bought one of these quite recently from one your dealers based in Liverpool and encountered a problem on delivery, diagnosed subsequently as a loose daughter-board. This happened about a week before some dates and I had no alternative keyboard.

I thought I would let you know that your service department were superb in addressing the problem of an urgent repair - even for a relatively inexpensive product and for an unknown customer. Please congratulate them for their attitude and willingness to co-operate beyond the usual strict terms of your returns policy.

With best wishes,

PF

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-----Original Message-----
From: TT
Sent: 27 October 2005 15:04
Subject: A vey happy new triton owner at last !!!!!!!

Hi
I recently purchased a new triton rack from a leading london supplier in charing x road who shall remain nameless. During the first two weeks being new to korg keyboards I phoned my suppliers' so called "help desk" only to find that they knew little or nothing about the rack. However as is often the case they merely directed me to the manual saying how easy it was to use and making me feel like a complete idiot. As this was the first major korg purchase I was beginning to think I had bought a dud and that this was most probably the reason why this product had been discountinued.

I persisted with the shop until to fob me off they gave me korg help desk number, although what I actaully wanted was a full refund!!!

I phoned Korg UK as a last resort expecting more excuses for what seemed to me to be major defects in my new piece of so called "hi tech kit". Instead I was greeted by a very knowledgeable and extremely patient tech guy (Mike) who unlike my previous support guys didn't make me feel stupid but seemed as keen as me to get things operating efficeintly. He also must have dectected my anxieties ref the triton and made it clear that no quesition was stupid and I should feel feel to ask.

He listened patiently to my layman ramblings ,gently making sense of my issues, then actually providing solutions.Over the passed two weeks I have rang Mike repeatedly for various new issues as they arose and each time Mike has showed the same patience and dedication to solving my problem.

I have products from other companies and have dealt with other tech support and I have never come across such a dedicated individual.Thanks to Mike I now begin to realise the potential of this wonderful machine and can I truly say I am a sincere triton fan.

I think most customers tend to complain when service is bad but are silent when service is good. On this occasion I got to say service received to date is excellent .

Bad news for Mike is that as a result of my experience of the quality support received, I have encourage two more people to buy triton rack and Ive given them the help desk number and told them to ask for Mike if they get stuck!!!!

Mike is definitely an asset to Korg Uk and new Korg owners like myself.

Thanks again Mike you're a Star!!!!!!!

Regards
Tony No1 Fan !!!!
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From: seth
Sent: 23 October 2005 12:23
Subject: Tonelab SE


HI

I would like to thank all responsible for the assistance and attention provided by the repairs department following the return of my faulty Tonelab SE, job ref. 023027.

In particular I would like to thank Gareth for his valuable personal help in solving this difficult situation, many thanks Gareth, your efforts are much appreciated.

After my initial disappointment with the Tonelab (modern day obsession with more and more distortion, for me it's not where the real tone lies), I now find it indispensible and an excellent piece off kit. I use it with an original 1964 Vox AC30 and a couple of 1950's Magnatone amps and have at last succeeded in obtaining a great sound from the Tonelab which still allows the original sound of my amps come through.

Thanks again.

Best regards

Patrick

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-----Original Message-----
From: RH
Sent: 19 August 2005 12:27
Subject: YOU RULE!!

YOU RULE!! Thanks for all your help on this last run. You really made a difference, and saved our asses
repeatedly. I look forward to seeing you later in the year.  

We will be hitting all the Dave Letterman, Today Show, etc. TV stuff. Maybe some stickers, logos, shirts, whatever...That way I can at least be advertising my appreciation with you and Korg. Let me know...

Thanks so much,
R
Joss Stone Backline/ Stg Mngr

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From: CW
Sent: 24 August 2005 11:18
To: Support 
Subject: Customer Services

Hi,
I am really impressed with the service I have received......that's probably the reason I have many Korg products..... Excellent Customer care, Excellent Products.

Regards

Charlie, Sutton Bridge
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From: JB
Sent: 21 August 2005 19:44
To: Support 
Subject: D1600 repair

Just a line to say thank you very much for your quick repair and turn around
on the above product by your Technical Support Department. I am very
impressed with the excellence of service you offer. Hope I don`t have to use
you again but will feel very confident of any outcome if I have to. Once
again,

my grateful thanks. John,
North Wales.
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From: rhapsody music
Sent: 24 August 2005 12:05
To: Support 
Subject: Re: Triton bank changes

Thanks
For your patience and knowledge re my new triton rack truly appreciated. I bought my triton from turnkey and during the demo i expressed concern at the complexity of the operating system and the salesman assured me that if i had any difficult Korg provides excellent tech support. Having erxperienced it i now know its true. No doubt you'll receive many calls from me in the next few weeks whilst I get to grips with this awesome sounding monster rack.

Thanks again

Tony
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From: DEREK
Sent: 16 August 2005 00:01
Subject: RE: Korg Support Enquiry: KENQ1100 Submitted

Many thanks for your answer to my query, I managed to get it working again.

Thanks again for an excellent service, I found your site very easy to use and a simple well explained answer to my query. Keep up the good work.

Kind regards.

Derek Buglass
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From: BR
Sent: 15 August 2005 09:35
Subject: Customer Service

Dear Sir/Madam:
 
I would just like to thank you with the prompt and professional response to my query. I have received the required manuals in pdf format which I am able to print and get full usage from the AX100G unit.
Keep up the good work,

Great products and great support.
Hafiz
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From: JC
Sent: 28 July 2005 13:57
To: Spares&Service
Subject: Re: KORG USERS MANUAL

Hey, "Spares" !!

 

Bravo Zulu to y'all!

 

Jay

 

PS Bravo Zulu is naval service parlance for "Well Done!"

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From: VL
Sent: 13 July 2005 18:57
To: Spares&Service
Subject: Re: KORG M1

Many thanks for the invaluable information.  I can now restore my M1 to former glory.
Regards,
Dave

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From:GP
Sent: 01 July 2005 20:52
To: Spares&Service
Subject: RE: need your help

Thanks for all your help, very appreciative.
It was pretty much exactly what i was looking for, thanks again.

Gareth.
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From:GP
Sent: 01 July 2005 20:52
To: Spares&Service Subject:
RE: need your help

Thanks for all your help, very appreciative. It was pretty much exactly what i was looking for,

 

 

 

 

 

 

 

 

 

 

 thanks again.
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From: IB
Sent: 29 June 2005 08:21 
Cheers. Problem sorted.
Theres not many companies that provide this type of service even after the warranty has expired.

Nice one and thanks
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From: TI Music Shop
Sent: 18 June 2005 13:21
Subject: Tune Inn spares
Hi Korg

Super-efficient as ever.

Thanks very much. Part arrived and fitted this morning (Saturday) -- so one happy customer.

Regards George

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From: Mary9
Sent: 18 June 2005 22:53
To: Spares&Service
Subject: Re: Manual for G3 guitar effects

Many many thanks for these files. I am indebted to you. Stunning service!

Jonathan
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From: DS
Sent: 13 June 2005 19:00
To: Spares&Service
Subject: RE: missing hand book

Many thanks indeed the attatchement you have sent me is absolutely first
class. Once again many thanks from a most satisfied customer

Regards

Mr D Madden

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From: Leo
Sent: 10 June 2005 17:51
To: Spares&Service
Subject: Re: spare keys for korg MS20

Hi,
i got them today and they're already in its proper place!
thanks a lot.  iou.

kind regards, leo

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From: The Wood Family
Sent: 10 June 2005 20:01
Subject: Re: Korg.co.uk - Website Feedback - Query

Thank you very much for your prompt reply and for the N364 manual.

Very much appreciated.

Mike

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From: S607
Sent: Tuesday, June 07, 2005 2:39 AM
Subject: korg d v p - 1 user manual.

hello,
many thanks for sending me the dvp-1 user manual. it confirms what a sophisticated and powerful unit this is. it now dwells in a studio totally committed to p u r e sound-creation
and sound manipulation. i am totally committed to the studio. in short i live for it.
i am addicted to synthesizers and associated equipment. i view with envy the latest synthesizer giant,ie... the o a s y s and hope one day to add that battleship to my fleet !!! i owe you a great debt of gratitude for the manual. many thanks. and to korg, many more years of leading the way in synthesizer technology.

regards
s i m o n
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From: PM
Sent: 06 June 2005 13:18
Subject: D8 slider - Thanks

Hi

Just to say many thanks for your help with this. Arrived and now in
place so multitrack is back to 100% working. Great service again,

Cheers Paul
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From: acidbasslines
Sent: 04 June 2005 15:17
Subject: korg electribe emx1 thanks

hi thanks for your help with the problems
on emx1.got a smartmedia card and reader for ten pounds.
updated it with no probs.have no worries about buying
more korg gear in the near future.

with thanks from a happy korg user...
10 out of 10 for your customer service.... :}

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I just wanted to write to let you know just how efficient, professional and friendly the service I have received has been. I am a big fan of Korg products having used them almost exclusively for the past 12 years and the support and advice I have received has been a credit to your organisation. My respect for Korg has been strengthened greatly by my experience over the past weeks.
Kindest regards

John Clarke
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Subject: Feedback on customer service

Dear Sir/Madam,

This morning I phoned your tech support unit for advice re my PA1X Pro keyboard. Within about 10 mins I had an E-mail with the answers to my queries. Excellent service. I also particularly like the website for the PA1x which is constantly updated with new info and operating systems free of charge. As a new Korg customer, this is exactly what I want and I am very impressed. Please keep it up.

Thanks.
Derek Bradburn.
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Subject: Re: Korg Website Support Request
Dear Team,

Many thanks for your prompt reply. As a result of your prompt help, I am confirming the order tomorrow and once again it is a pleasure to deal with a Company with such an excellent support service.

Cheers
Mike Lee
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Many, many thanks for sorting my Takamine eg10c out for me. It's like playing a new guitar again.
You have restored my faith in customer service.Please pass my thanks on to the guitar techs, who were also very helpful.
I will endeavour to praise Takamine customer support whenever I speak to fellow guitarists.
Once again, thank you to you all
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Keith Lewington
Subject: Re: Korg Website Support Request

Thanks... im there now...!!! great support...!!!! ill be sure to let others know!!

miguel.
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Subject: Thanks!

I'm most impressed with the quick reply!!
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Nik Lehto
Subject: Email thanks

Many thanks for your swift reply! I'd just like to add that I think the Prophecy is still a great synth and I'm very impressed with Korg as a company. My next synth will almost certainly be another Korg!

Regards,

Simon Gains.
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Subject: Appreciation

Thank you for your wonderful page, the downloads, etc.

You've been a great help to us over on this side of the pond. No need to respond.

Thanx again frum

West Verjinya - Jim
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Subject: Website Feedback

Thank you so much for restoring my aging M1 with its presets. Your service was outstanding. Congratulations to all at Korg.

Yours Chris Morley
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Many thanks for the prompt reply - Guess what? - When I went to try the remedy attempts you suggested the damn thing fired-up perfectly!! So, once again, many thanks, good of you to take the time,

Sincerely,

Mike Morgan
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Many thx for a very quick and excellent response May I say I look forward to buying many more Takamine products in the very near future.

Once again many thanx

Andrew
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Thanks for your quick reply again! Everything is working well now. I really appreciate your help. Thank you so much. I continue to enjoy the wonderful Triton Studio ...!!

Yours sincerely,

Johny Verheyden
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Received the battery cover this morning and im delighted with it. Once again for a quick and excellent customer service i thank you. The quick service you gave me led me to not cancel any of my upcoming shows and for this i greatly thank you

Yours Loyally

Andrew Ayres (A loyal and satisfied Takamine customer)
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Subject: THANKS

This is to say many thanks for taking the time this morning at very short notice to sort out my M1!! Great customer support.

Much appreciated
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Subject: Re: Wavestation Excellent advice

problem solved - top man.
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Subject: Re: X5D spares

Thanks If only all spares depts. were as helpful!
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Subject: your techy boys I just wanted to drop you a line to say thanks.

I had to send my an16 dreadnaught back for a repair last week. All my enquiries were quickly and efficiently handled by the same guy. He advised me on my problem and dealt with it promptly. I now have the guitar back and am very satisfied, so satisfied in fact that Im thinking about breaking it again.

Cheers Dave
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Subject: RE: Faulty 01R/W - FIXED!!!!!!

Wahoo!!!! You are a scholar and a gentleman (or lady) and a genius as well. I took your suggestion to my tech friend, and my dear old 01R/W is alive and well again. I don't even know your name, but I'd like to express my sincere thanks to you, firstly for responding so promptly and secondly for solving the problem right away. I live far from the UK (Johannesburg South Africa ) but next time I'm there, I owe you lunch!! Thanks thanks thanks.

Regards - Colin
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Dear Korg Support team,

Thank you for sending me the moss board installation info, it was clear and very helpful. Also, thank you for sending it so quickly.

Your's thankfully... Daniel Robinson.
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Hello again, That's just great information! Thank you very much for this.....Great!

Paul Ankrett.
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A happy Korg user!!! Many thanks for your advice and quick response.

Much appreciated.

Regards,

Colin
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Subject: RE: Korg Website Support Request Thanks!

I'm most impressed with the quick reply!!
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Subject: Thanks!

Thanks for your sterling effort in getting over those Takamines to us last week. I believe Grant and yourself put in the extra effort in sorting us out and we and our customers are very appreciative.

Cheers,
Paul Brewer
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Many thanks for your advice and quick response. Much appreciated.

Regards,

Colin
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Subject: Pencil Stuck in the Keyboard

Many thanks for your advice on removing my pencil from an X2. Thoroughly successful.

Thanks

David Lavin
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Subject: Re: 2x pots I just want to say many THANKS to all at Korg Spares dept

With your help I have managed to get my SDD 1000 digital delay back to working order. I must say , that you have been friendly and helpfull, & EXCELLENT!

Thanks again,

Leo Tirelli.
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I am on a world tour and go to the USA on Monday. Thank you very much for your very swift and helpful reply. It is very good to deal with a company of such efficiency and care.

Many thanks once again.

All the best,

Spencer Cozens
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Subject: Thank-You

Dear All, Thanks for providing a great download site. You've saved my M1R from a fate worse than death!

Kind Regards,

Nick Taylor , Porcupine Studios
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Subject: RE: enquiry

Thanks, that's the fastest someone has ever gotten back to me on something of this nature!!! Dillon Holm

Subject:Thank You

I thank you for your quick and really helpful response to my enquiry - in itself quite an achievement compared to some companies.

Keep up the good work - great products - I have more than one!!!!

Yours thankfully & sincerely

Dave Haughton
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Subject: Congrats!
Congratulations on becoming Andertons Music Company's Number 1 repair guys!
Regards,
Alan
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Subject: Thanks!
Thanks for the info - have already acted on it - and for getting back to me so quickly.
Many thanks,
Jeff McCracken (EN40C owner).
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Subject: RE: AX100G manual
Hiya, Thanks so much for the speedy response.
Cheers Keith
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Subject: Re: Korg Website Support Request
That's done it! Many thanks. After all this time one simple change of setting has solved it. I must have tried everything else, but no matter, after almost giving up on it, I'm now in business.
MANY thanks!
Alan
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Subject: Mapex drums
Once again I would like to say thank you for clearing up my problem and how professional you and your company are. It is a real pleasure to deal with people who believe in straight talking and getting things done.

Thank you

John R Thomson
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From: Sam
Sent: 25 January 2005 15:10
Subject: RE: Korg.co.uk - Website Feedback

All ordered, just wanted to compliment you. Got some guy on the phone who actually knew what he was selling, in fact he even knew the name of
the pcb inside that I was working on.

Then a very efficient sales team, who told me exactly what I was getting and when I could expect it.

Sounds obvious stuff I know that you'd expect to take for granted. But its all too rare these days when you get a call centre who don't have a
clue what they are selling.
So just wanted to say well done and thanks.

Sam
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From: PMcG
Sent: 24 February 2005

Subject: RE: Thanks - RE: Strings, whose do you use?

Hello again. Just a wanted to say thanks for the sending of the brochure and for the attachments showing previous limited editions (ah, someday). I reckon that Takamine's uk distribution couldn't be in better hands.

Respect,
Philip
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From: Howard
Sent: 08 February 2005 23:30
Subject: Bristol Demo at Swift Music

Hello.. you won't remember me but we spoke at the demonstration of the PA1X you gave in Bristol recently.

I had come into Swift Music with the intention of buying a Tyros but after hearing you and your colleague demonstrate the keyboards and speaking with you afterwards I thought you might be interested to know that I did eventually buy a PA1X. I couldn't take it away straight away as the actual instrument I was buying turned out to have a defective floppy drive so Swift Music had to change the keyboard for another one.

I don't know if you get feedback from your demos but certainly you made the use of the PA1x look easy - something which I like to think I will experience but expect the reality will probably be different at least in the early stages of getting used to the new instrument!

Regards
Howard
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From: PW
Sent: 14 February 2005 To: Spares&Service
Subject: RE: battery for M1

Hi
Again many thanks for getting back. Will try the web you suggested
Keep up the brilliant work
Very satisfied customer
Paul
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From: Lesley Stevens
Sent: 02 February 2005 18:10
To: Support
Subject: Re: Manuals

Hello there,

I am stunned at your wonderfully quick reponse, as I've been trying to
obtain a manual for my Korg N364 keyboard for the last few months from the
USA without any success whatever.
Then my music teacher mentionned that the service in UK was really good, and
so it is !
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From: WH
Sent: 01 February 2005 20:22

To: Support

Subject: RE: Korg Website Support Request

Thank you very much. This means a great deal to me. Have a great day!
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From: RD
Sent: 27 January 2005 16:22
Subject: RE: Brochure/Info.Pack Request

Dear Korg

Thanks very much for your swift and helpful response.

Cheers.

Derek
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From: LR
Sent: 20 January 2005 13:47
Subject: Takamine Guitar

Dear Korg

I contacted you prior to Christmas about my Takamine 12 string electro-acoustic guitar that was faulty.

The instrument is now playing well and sounds great amplified. Albeit that I did not have to revert to your offer of support, I do appreciate that you were actually willing to go the extra mile and offer my thanks. Based on my previous experience with Takamine guitars I do not anticipate any further problems and I'm therefore very happy with the instrument.

Please pass on my appreciation to your customer services person whom I was quick to give short shrift at my initial contact.

Regards

Laurence
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From: DM
Sent: Wed 19/01/2005 09:35
Subject: customer service

Cheers,

Very fast response, thanks
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From: BG
Sent: 24 January 2005 12:00
Subject: Excellent!

Hi,

I've just received a copy of the manual for the sdd1200 in pdf format. I only made the request yesterday so all I can say is thanks for such a quick
response! I like many are used to sending email requests from companies and never even getting a reply never mind a result!

Give yourselves a pat on the back!

Many thanks again from a very satisified customer :-)
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From: AG
Sent: 25 January 2005 11:59
To: Spares&Service

Subject: RE: Trinity screw

Arrived today, many thanks - excellent service!

Thanks again,

Alan
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From: BP
Sent: Thu 17/02/2005 13:11
Subject: CUSTOMER SERVICE

Fantastic,

You supplied a users manual within 24 hours,can`t get better than that,

Many Thanks,

Alan
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From: SJ
Sent: 10 January 2005
Subject: Many Thanks

Hey Guy,
Just to thank you for sorting the G4 manual for me - very cool
Excellent service.
Cheers
Steve
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From: RW
Sent: 14 January 2005

Subject: Re: Triton dials

Thanks for the dials - you're both superheroes and one day they'll make movies about you.

Cheers

Richard
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Subject: One Very Very Happy Customer
Mr BR from Northern Ireland age 71 purchased Triton LE

Had problems in liasing instrument to computer, many from Korg helped. He says he is almost too old to work with these new devices but composes and has managed to make a CD rom. He is sending Mike a copy to listen to in the new year. He would not know what he would do without KORG.

He is a piano tuner and tells everyone about his Korg, he has tuned Shirley Bassey's , Jonnie Massey's piano's.

He is spreading the KORG name, Yamaha is a load of rubbish and he doesn't like Roland, Korg is excellent.

His wife wonders why he spends so much time away from her upstairs, it's because he loves his KORG.

He wishes everyone @ Korg a Happy Christmas and New Year.

He is looking forward to his future with KORG! Thank you.
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From: LB
Sent: 02 December 2004
To: Support
Subject: Re: FW: FW: Korg Website Support Request

Thank you, You really made my day.Happy Holiday`s to you and yours and everyone of the support team. Thanks again. Larry
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From: JA
Sent: 15 December 2004

To: Spares&Service
Subject: Korg T3
To Service Dept,
The organ was returned by UPS early yesterday afternoon, 14th Dec.Many thanks for the prompt repair and excellent service offered by
the return staff and the service department.The T3 will be working hard over Christmas and the New Year in Normandie, France.

Have a good Christmas and best wishes to you all !

JA
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From: Fozzer
Sent: 15 December 2004
Subject: CX-3 Version 2 Combo Organ

Dear Korg,

With reference to my e-mail of the 14th. of December.

Many thanks for your kind reply to my e-mail.
I note with interest your explanation for the delays in supply.

Having studied the specifications of all the recent models in detail, downloaded and printed the CX3 Users Manual,and read the users feed-back, my final decision was the excellent Korg CX-3 Version 2 Combo Organ in preference to the Hammond and Roland models, excellent though they are.

So after all these years, and my life slowly ebbing away, you can imagine my disappointment at finding that my UK Korg agent has none in stock!

At the moment I have been able to borrow a BX-3 for a short period over Christmas. (Many thanks for your offer).
GAK have revised their dispatch date and I am retaining my order for delivery of the CX-3 early in the New Year. ...fingers crossed...!
Many thanks again for your kind reply,

I remain,

Yours faithfully,

Paul
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From: AS
Sent: 21 December 2004 00:27

To: Support

That is brilliant support - very many thanks!

Best regards

Andrew

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Got any feedback you want to leave us?

Email it to comments@korg.co.uk